Resend, reset, or remove a participant

Fix a single survey participant: update their details, send a new link, wipe their responses, or remove them entirely.

Before you start

You need the admin role. Open the survey and go to Participants. Search by name, email, or any column, or use Filter to narrow the list. See who has completed your survey explains what the status badges mean.

Add someone to a launched survey

Select Edit participants at the top of the Participants page to add people to a survey that’s already running, or to change column values in bulk. See Add or update participants after launch.

Edit a participant’s details

1. Select the pencil icon on their row.
2. Update any field under Person (first name, last name, email, language) or Details (the extra columns from your participant file, such as team, manager email, or tenure).
3. Select Save.

If you corrected their email, resend the invitation afterward so the link reaches the right inbox. If mail to a whole domain seems to vanish, the problem is upstream. See Platform emails aren’t arriving.

Resend the invitation

Use this when the email got lost, deleted, or buried.

1. Select the pencil icon on their row.
2. Select Resend Invitation Link. The same personal link goes out again. Any progress they’ve made is kept.

You can also copy their Invitation Link from the bottom of the same panel and send it yourself through chat, a calendar invite, or their manager.

Reset the invitation

Use this when the person needs a fresh start: they answered by mistake, someone else used their link, or their responses shouldn’t count.

1. Select the pencil icon on their row.
2. Select Reset Invitation Link and confirm.

This is destructive. Resetting deletes their responses permanently and re-sends their invitation so they can start over.

Check a participant’s history

Select the clock icon on their row to see their participant events. If nothing has been logged for them, you’ll see “No events found.”

Delete the participant

Use this when the person shouldn’t be in the survey at all, for example they left the company or were imported in error. Select the trash icon on their row and confirm. They’re removed from the survey and stop receiving reminders. On a survey that has launched, their answers are deleted too, and if they lead anyone on the org chart, the confirmation tells you how many people lose their leader. See Fix your survey’s org chart.