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Getting started

Reset or set your password

Regain access when you're locked out, and pick a password the platform will accept.

Last updated July 14, 2026

Reset a forgotten password

  1. On the sign-in page, enter your email and select Next.
  2. Follow the password-reset option — the platform emails you a link to create a new password.
  3. Open the link and enter your new password.

If you’d rather skip the reset entirely, request a secure login link instead — see Use a secure login link — and change your password later from Settings.

Change your password while signed in

  1. Open Settings from the bottom of the left navigation.
  2. In the password section, enter your current password and your new password.
  3. Save.

Password requirements

  • At least 8 characters.
  • Not a commonly used password — the platform rejects passwords that appear on known breached-password lists, even if they meet the length rule. If your password is rejected, pick something longer and less common.

If your organization uses single sign-on

Your password lives with your company’s identity provider, not LeaderFactor. Reset it through your company’s normal IT process — the steps above won’t apply.